Refund policy

Connolly’s Wine Bars Ltd

To make a purchase from the Arch 13 website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are committed to the Data Protection Act 1998 and the information you give will not be shared with any other company. We are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact us on 0121 794 6636, or email hello@arch13bar.co.uk

Age Restriction
In accordance with UK law you must be 18 years or over to place an order for alcohol with arch13bar.co.uk. By placing an order for any alcoholic product you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Arch 13 reserves the right not to accept any orders.

It is an offence for a person under 18 to buy or attempt to buy alcohol, or for a person over 18 to buy alcohol on behalf of a person who is under 18.

It is a condition of sale that deliveries requiring a signature must be signed for by an adult over 18 years.

Dietary Requirements and Allergens
Although we take every care in keeping our allergen information up to date, this is not always possible. If you, or someone that you’re buying for has allergies or intolerances then please make us aware when ordering. If you need to make us aware of any allergies or other dietary requirements after the order is placed then please call us on 0121 794 6636 or email hello@arch13bar.co.uk

Ordering with Arch 13
Although we do our best to make sure the stock levels on the online shop are accurate, sometimes things can get missed. When ordering with Arch 13, products and vintages are subject to availability and if, for some reason, a product is out of stock we will inform you by email or telephone as to its time of availability or suggest a suitable alternative. If the vintage shown is currently unavailable it may be replaced with another vintage.

Security
All information (including credit card details) is sent and received using the latest in secure e-commerce software. We never share any of your details with third party companies. We will only send you promotional emails if you ask for us to do so.

Returns of Perishable Goods
Artisan produce varies from season to season, and often some cheeses will vary between cheese to cheese. From time to time we may not be happy with a particular product or it may not be available. In this case we may substitute something we consider equally good or better to an equivalent monetary value. Please notify us within 24 hours of your expected delivery date if you have not received your order or are unhappy with it in any way.

Many of the products that we sell are perishable and may therefore not be returned to us after delivery. Should you wish to return a non-perishable product, please telephone our team on 0121 794 6636. Products which are required to be returned will be returned at the customer's expense and, provided that they are returned in good condition within 10 working days of the original receipt, a credit will be issued for the price paid. If we are asked to arrange for collection of the goods, any costs incurred by us will be deducted from any refund. These points do not affect your statutory rights.

Returns of Non-Perishable Goods
You may return or exchange products, subject to the "cancellation rights" section below, within 14 days of receipt of the goods. Products must be returned in their original packaging. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To return products, please contact us on 0121 794 6636 or email us on hello@arch13bar.co.uk

Breakages
Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact us on 0121 794 6636 or email hello@arch13bar.co.uk for further instructions. We may need to ask for proof of damage to be sent for verification.

Faulty products and damaged goods
If products appear out of condition on delivery, provided it has been stored in suitable conditions, we will arrange to replace the faulty goods or offer a refund as appropriate. We reserve the right to collect faulty goods for inspection so please retain them where possible. We may ask for proof of fault.

Refunds
Please return your product unopened in its original state and securely packaged within 14 days of receiving your parcel and a full refund will be issued minus the delivery and collection costs within 30 working days. Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty. (This does not affect your statutory rights in the event of faulty goods). If you wish to return items for any other reasons, these cases can be reviewed on an individual basis, so please email or call to discuss. Unwanted items that arrive back to us damaged will not be refunded.

Cancellations
You may cancel your order for any reason whatsoever at any time up to 14 working days from the day after the date you receive your wine, provided all of the bottles are unopened and intact.

In order to cancel your order you must call us on 0121 794 6636 or email hello@arch13bar.co.uk

You must inform us of your decision to cancel your purchase by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

We shall reimburse the price of the wine within 30 days from the date you notify us of the cancellation, subject to the goods being returned to us.

If you wish to cancel your order if your wine is not damaged, corked or undrinkable we ask for the order to be returned in its original packaging and well secured, we cannot be held responsible for the return of goods.

By using this site you accept the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Arch 13 apologises for any inconvenience caused but takes no responsibility. We trust that your goods will reach you in perfect condition as service and quality is very important to Arch 13. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact hello@arch13bar.co.uk

 

Event Participant Terms and Conditions

 

Cancellation Policy (including rebooking fees): all Wine Tasting Event Tickets

If your circumstances change and you are no longer able to attend the tasting event you have booked for, please let us know as soon as possible. Whilst the booking is non-refundable after 14 days from the date of purchase*, we can offer you the following options:

More than 14 days after your purchase date and more than 30 days notice before the event date, we can transfer your booking onto another tasting of your choice however this must be within 90 days of the original event date and is subject to balance of payment should you choose an event with a higher ticket price. If in the unlikely event that no future event dates are available at that time, we can hold your place as pending until new dates are confirmed up to 90 days of the original booked event date.

Less than 30 days notice but more than 7 days before the event date, you are welcome to offer your place(s) to somebody else in your absence but please notify us by email at least 7 days before the event date: we will be unable to admit alternative guests without prior notification of name changes. If you are unable to offer your place(s) to someone else a rebooking fee applies to make it possible to move your booking. We can only move your booking after payment of the rebooking fee which is 30% of the booked event ticket price (applied per person), enabling you to transfer to another event of the same value. Attendance must be within 90 days of the original event date. Should you wish to join an event with a higher ticket price the balance must be paid at the same time as the cancellation fee. The cancellation fee will be invoiced by email and new tickets will be issued once payment has been received and the original tickets will be cancelled. A secure link for card payments can be sent via email. If you choose not to pay the cancellation fee to enable you to move your booking and you choose not to offer your place to someone in your absence, your booking will become void.

7 days or less before the event date: no changes are possible and guests unable to attend will not be able to transfer their booking.

Up to 14 days from your purchase date:

Your statutory right to a refund: You have a legal right to change your mind and cancel the contract you’ve entered into with us. This right lasts for 14 days from the date you complete payment.

When you cannot receive a refund: If you purchase tickets for an event which is scheduled to take place less than 14 days in advance of the purchase date you would lose your right to a refund as we will incur costs in preparing your place at the event (see below). More than 14 days from the date of purchase, wine tasting tickets are non refundable.

How to tell us you want a refund: You must inform us within 14 days of the purchase date that you want a refund by by email. Email us at hello@arch13bar.co.uk. Please provide your name, order number, details of the event you want to cancel and your email address. If you contact us as described above, we will refund the total price you paid for the cancelled event via the method you used for payment. Your refund will be made to you within 14 days of your telling us you want to cancel.

Coronavirus/COVID-19

The safety of our guests and staff at our venues must and always will come first. We and our venues will adhere to any legal requirements and Government recommendations at all times and any changes placed into law by the UK Government will be adhered to and updated both on our website and by email to any affected existing bookings and these changes, if applied at any time from the point of booking to the event taking place, will automatically form part of these terms and conditions of booking.

If you or your guest is showing any symptoms of Coronavirus/COVID-19 you must NOT attend the event and must inform us at the earliest opportunity. Any guest showing symptoms on arrival will not be permitted to attend and that booking will become void and will not be eligable to move to another event or receive a refund. There is currently no Government financial support for business affected by Coronavirus/COVID-19, therefore our standard terms and conditions apply at all times if your attendance is affected by Coronavirus/COVID-19.

 

Food allergens (including sulphites)

We understand that some guests may have specific food allergies and we are always able to provide alternative ingredients and, if required, alternative dishes to ensure your food and wine pairing experience is enjoyable. We do require a minimum of 7 days notice prior to the event start date to ensure our venues are able to access the appropriate ingredients and appreciate your understanding and kind assistance when this is necessary.

Please be aware as we are a wine bar and that wine is served at all our events and all wines produced do contain sulphites. We endeavour to feature wines where additional sulphites are not added by the winemaker or transporter, however UK legislation requires that all wines are correctly labeled as containing sulphites as these are produced in small quantities naturally during fermentation. If you suffer from a sulphite allergy we will be unable to offer any alternatives to wine and this must be considered before booking. We regret that a refund will not be available if we are informed of a sulphite allergy after your booking has been completed. Our terms and conditions for cancellation will apply as highlighted above.

 

Corporate and private wine tasting events

Our corporate and private wine tasting events are charged on an individual event basis. Our charges will be agreed in advance and in writing prior to confirmation together with a formal contract and terms and conditions for your private or corporate event will be included within that contract.

 

Guest behaviour

It is your responsibility to ensure that you and any persons with your associated booking do not behave in a way which is inappropriate or causes offence or danger to others (our colleagues, other guests or guests and colleagues of our event partners) or which risks damage to property belonging to Connolly’s Wine Bars Ltd or others (including but not limited to drunkenness, theft and/or anti social behaviour and also smoking, including electronic cigarettes, which is not permitted at any time) whilst attending an event Connolly’s Wine Bars or using a service/product we provide or a service/product provided by our event partners.

If your behaviour is inappropriate and/or causes offence, or damage to Connolly’s Wine Bars Ltd or others or breaks the law, or risks damage to property belonging to Connolly’s Wine Bars Ltd or others, we may ask you to leave the event and will cancel any future booking you have with us, in which case our responsibility to provide a service or supply goods to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us or our event partners for any expenses we incur as a result of such termination